Estimated Read Time: 5.5 Minutes

Purchasing fitness equipment should be a worthwhile investment. When you buy a heavy-duty cardio machine, strength machine, or even a squat rack, you will want it to last, rather than paying for repairs or replacements. 

However, just about everything in life is subject to general wear and tear, such as your appliances, your car, and any other everyday products you may use. Fitness equipment is no exception.

While you should be performing preventative maintenance on your fitness equipment regularly to avoid potential breakdowns, it’s important to know what to do if your gym equipment needs repair. 

Thankfully, we are here to help! 

For over the last three decades, Akfit has operated as a Canadian specialty fitness store located in Sudbury, Ontario. We have been serving our clients from northern Ontario, the rest of Canada, and beyond, with all of their fitness related needs. This includes servicing on broken fitness equipment. 

In this article, we will outline everything you need to know about Akfit's equipment servicing and preventative maintenance plans.

In this article:

1. What is Akfit’s Equipment Servicing?
2. Why You Should Consider Equipment Servicing
3. How to Submit a Service Request
4. What to Expect with Your Service Request
5. Cost of Akfit Servicing
6. Reach Out to Akfit

What is Akfit’s Equipment Servicing?

When your fitness equipment requires a diagnosis, repair, or maintenance, it can be difficult to understand what to do. It can be especially difficult if you are unfamiliar on how to properly identify or fix the problem. 

Thankfully, Akfit has a dedicated and insured on-site service department to help you out. 

Our service department is open Monday to Saturday every week from 9 a.m to 6 p.m. The service team not only offers repair and replacement services, but also provides preventative maintenance plans to help increase the longevity of your gym equipment. 

Further, Akfit is recognized as the authorized service repair center for fitness equipment in northern Ontario under all of the manufacturer’s whose products we sell. When you contact your fitness product manufacturer and live within northern Ontario, they will direct you to us.  

Our trained and insured service team will visit you at your home or commercial facility to provide the necessary service that is required for your equipment, whether it's a part replacement, repair, or just maintenance. 

When it comes to maintenance, our customized preventative maintenance plan checklist will outline specific details for taking care of your equipment such as:

• Cleaning
• Inspecting
• Adjusting
• Lubricating
• Diagnosing
• Testing

Our factory trained professionals will perform comprehensive maintenance on your equipment. When maintenance is completed, a copy of the maintenance checklist will be provided to you for your records. 

Any recommendations and potential problems will be noted on the form for your consideration. 

For more information of equipment maintenance, check out the article on How to Maintain Commercial Gym Equipment.

How to Submit a Service Request

To request a service request you must submit a service request form. DO NOT bring your broken equipment to our store. A service request form is mandatory in order for our trained service team to work with you. 

Our service request form will ask you the follow the details:

• Your name
• Contact details
• Your address
• Type of facility
• Type of equipment
• Brand of equipment
• Serial number 
• Product number
• Exact date of purchase
• Was your equipment purchased at Akfit
• Description of the problem
• Upload a photo of your equipment (not required)

This questions on this form are designed so that our trained professionals can properly provide you with the necessary information regarding your service request. While we can fix almost anything, every product is built differently and requires different care. 

It is also important to note that a service request is required for each individual piece of fitness equipment. For example, if you have five treadmills that require repair, five service request forms will need to be submitted. Each machine requires its own work order so each specific service order can be tracked specifically and properly.

Upon completion of submitting your service request form(s), Akfit will place your request in our our queue among all other requests. Clients that purchased their equipment through Akfit will be prioritized within our queue. 

What to Expect After Submitting an Akfit Service Request

Due to the high volume of service requests that we receive at Akfit, you should expect to hear back from our service team within 2 to 7 business days. 

However, due to the ongoing covid-19 pandemic and staff members working from remote locations, response time may vary. 

Our authorized service technicians will address each service call individually and will determine the most cost effective service for each customer. All services are quoted prior to proceeding with any service request. 

Next, our insured and trained service technicians will arrive at your home or commercial facility to provide service or maintenance. 

Only in rare and select circumstances will we receive your equipment in our warehouse for service and this is done by appointment only through our service team. This is because our service team will need additional time to free up the space in our warehouse for your equipment. 

Finally, our service team will perform a two-step process when providing service to your fitness equipment:

• Diagnosis of the problem
• Servicing the problem: An action such as repairing a part, lubrication, etc

In doing so, Akfit’s service team will look at the warranty of your product and will follow the manufacturer's warranty for proper procedures. If nothing is under warranty, we will advise the customer beforehand.

Cost of Akfit Servicing

Most service requests will cost anywhere from $99 to $129. Only in extremely rare circumstances will our service team charge you more for your request. 

If at any point your product is damaged and does not fall under the manufacturer's warranty, Akfit’s service rate will typically cost $95 an hour. 

The cost of each work order is determined by the complexity of the service required, the time that is required to fix the problem, and time required for our service team to travel to your location. 

However, if you have multiple service requests performed at the same location and at the same time, the combined price of all work orders can be reduced as our service professionals will already be at your location for your second service request. 

Why You Should Consider Akfit Servicing

Our trained and insured fitness professionals will work directly and transparently with you, not only to help diagnose any issues with your fitness equipment, but to determine if your equipment is worth the repair. 

If it is determined that your equipment will need constant work and it doesn’t make sense for your budget, we will help you find a new product that will be built for whatever your fitness goals and needs may be. 

If you are considering our preventative maintenance plans, you can be ensured that our plans are designed to:

• Reduce the number of “Out of Order” signs on your equipment
• Provide members with optimum experience
• Maximize the life expectancy of your equipment
• Improve the performance of your equipment
• Reduce the cost of emergency repairs
• Increase equipment safety
• Provide complete maintenance records to assist you if a liability issue arises
• Provide a database to identify the performance and reliability of your equipment for consideration in future purchases

Reach Out to Akfit

Since 1989, Akfit has operated as a specialty fitness store offering commercial and retail service to our loyal clientele locally, in the rest of Canada, and beyond. 

We highly encourage you to reach out to us with any of your fitness related questions or concerns. Our fitness professionals will work closely with you to help find you the ideal piece of fitness equipment that aligns within your budget but will also help you reach your fitness goals and needs.

In can always visit us in-store, or if you prefer, you can book a virtual meeting with us to discuss our product selection and your questions about fitness equipment.  

We not only sell a wide inventory of fitness equipment, but we also provide commercial gym services.

Ultimately we hope that your equipment is in good condition and doesn’t require consistent repair. However, if it does we are always here to help you so you can reach your fitness goals. Before contacting us for service on your equipment, please submit a service request form.