Fitness Accessories purchased at AKFIT may be returned or exchanged in their original unused state and packaging within 7 days from the original time of purchase. Any returns or exchanges must be accompanied with the original receipt or qualifying proof of purchase.Not eligible for returns or exchanges at any time after purchase with the exception of defective product are special ordered items, all exercise mats, stability balls, gloves, resistance tubing, resistance bands, heart rate monitors and other product deemed hygienically sensitive. AKFIT reserves the right to refuse any items for return or exchange if there is evidence that the product has been used, damaged, or otherwise tampered with.Retail Exercise Equipment including all cardio & strength, home gyms, free weights and vibration machines may not be returned or exchanged at any time if product has been assembled and/or delivered. Product that has not been received and is in its original unopened packaging can be exchanged only up to 7 days after time of purchase.All special ordered equipment is sold as final sale and is non-returnable and the standard return policy does not apply. See store for details.All sale products and floor model products are sold as final sale and are non-returnable, and the standard return policy does not apply. See store for details.Refurbished previously enjoyed equipment is sold as final sale and is non-returnable, and the standard return policy does not apply. See store for details.Only product that has been assembled and delivered by AKFIT's installation technicians will be guaranteed to be fully operational upon delivery. If the product is found to be not working at time of delivery, the customer can choose to receive a new product or have that product repaired under warranty.Products that are delivered, shipped or picked up by the customer in the box and not assembled by AKFIT's installation technicians and are found to be not working on arrival will be repaired under the manufacturer's warranty. A unit will be replaced only if the same defective component has been unsuccessfully replaced or repaired by an AKFIT service technician after 3 attempts within the first 30 days. Any service issues arising after time of delivery or assembly will be dealt with as stated in your owner's manual as outlines under the conditions of the original Manufacturer Warranty.